Refund Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase. (Please provide your order number)
Please do not send your purchase back to the manufacturer. This will void the return.
Installation Requirements for Mechanical Items:
Any mechanical items supplied must be installed by a professional. To qualify for any warranty offered on a product, proof of installation by a professional is required along with adherence to good installation practices. Such practices include proper repair or preparation of an engine or vehicle prior to installing the parts supplied by us. This includes flushing and bleeding of cooling systems, flushing and replacement of oil and filters in the case of any mechanical failures. It may also include the removal and cleaning of the sump when replacing previously failed items such as turbochargers, oil pumps, water pumps, timing kits, etc. If you are unsure, please ask us for the installation expectations based on your particular situation.
We are not liable for any labour costs associated with installation. We supply parts not installation. Installation of parts should be installed by a qualified professional.
Warranties are NOT included on second hand mechanical parts, if such issues arise with these parts they will be dealt with on a case by case basis. ECUs (also a second hand part) are categorized as non-refundable due to the complexities associated with testing after removal from their host vehicle. Rest assured, every ECU is thoroughly tested and verified as functional before being removed and listed for sale on our website. Please be aware that you will need to engage an auto locksmith to modify the ECU to communicate effectively with your vehicle.
Refunds (if applicable)
Once your return is received and thoroughly inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment ONLY, within 3-10 business days
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@subieshop.com.au with your order number in the subject line.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We can send a replacement on damaged or defective items ONLY if we have that particular and exact item in stock. If you need to exchange it for the same item, send us an email at info@subieshop.com.au and include your order number in the subject line.
Shipping
To return your product, you should mail your product to: Subie Shop head office, Shop 4/28 Junction Rd, Burleigh Heads, Queensland, Australia, 4220.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
