Shipping & Delivery
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Subie Shop operates and ships from our warehouse on the Gold Coast, Australia.
We ship to all major cities and towns across Australia, Monday to Friday.
In some rare cases, certain regional postcodes may not be eligible for delivery of large/bulky items. If this applies, our customer service team will contact you to discuss your order and delivery options.
📦 Order Processing & Dispatch
Same-day or next-business-day dispatch on all non-freight items once payment is received.
Tracking is provided on all orders so you can monitor your delivery progress.
🌏 International Shipping
As of 2023, we’re excited to announce we now ship non-freight items to New Zealand and the USA!
⏳ Estimated Delivery Times
Delivery times may vary depending on your location, but typically:
Australia: 2–7 business days
NZ & USA: Varies by country and local carrier service
In very rare circumstances, delivery may take up to 21 business days.
If your order has not arrived within that timeframe, please contact us at info@subieshop.com.au so we can investigate.
🔐 Shipping Insurance & Damage Claims
Shipping insurance is optional but strongly recommended, especially for items valued over $75 or considered fragile.
If you do not purchase shipping insurance, Subie Shop is not responsible for any loss or damage that occurs during transit.
We take great care in securely packaging every order. However, if you receive an item that appears to be damaged during shipping:
Contact us within 3 business days of delivery
Include clear photos of the damaged item, packaging, and the shipping label
Damage claims made after 3 business days may not be accepted.
